Shipping & Returns


SHIPPING
Your order will be produced and packed within 3 business days of ordering, but may take as long as 7 business days. Orders ship from Los Angeles and the shipping time will depend on your location and the shipping method you selected at checkout.

International shipping:
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.

Order never arrived:
If your order didn't arrive, first check your shipping confirmation and verify that you entered the correct address. If the shipping address was correct, contact us at support@hello-essentials.com noting your order number and we can check into this further.


RETURNS
All items are custom made and therefore cases where you would like to exchange or return a product without any defect or due to a wrong size being ordered are not offered.

Any returns or problems that occur because of a product issue, or error on our part will be handled at our expense. Please send a message to support@hello-essentials.com with your order number and a photo of the damaged, defective, or incorrect item.