Your order will be produced and packed within 3 business days of ordering, but may take as long as 7 business days. Orders ship from Los Angeles and the shipping time will depend on your location and the shipping method you selected at checkout.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
Order never arrived:
If your order didn't arrive, first check your shipping confirmation and verify that you entered the correct address. If the shipping address was correct, contact us at firstname.lastname@example.org noting your order number and we can check into this further.
All items are custom made and therefore cases where you would like to exchange or return a product without any defect or due to a wrong size being ordered are not offered.
Any returns or problems that occur because of a product issue, or error on our part will be handled at our expense. Please send a message to email@example.com with your order number and a photo of the damaged, defective, or incorrect item.